ji999 Privacy Policy

ji999 is committed to protecting the privacy and personal data of every player who visits or registers on our platform. This Privacy Policy explains how ji999 collects, processes, stores, and protects your personal information in connection with your use of the ji999 website and all associated services. By accessing ji999 and using any of our features — including cricket betting, live casino, slots, crash games, or any promotional content — you acknowledge and agree to the practices described in this document.

This Policy applies to all users based in Bangladesh and abroad who interact with ji999 through any device or channel. We encourage you to read this document carefully. If you have any questions or concerns regarding how your data is handled, please reach out to our support team using the contact details provided at the end of this Policy.

1. Information We Collect

When you interact with ji999 — whether by registering an account, making a deposit, placing a bet, or simply browsing the site — we may collect the following categories of personal information:

• Identity Data — Your full name, date of birth, gender, and national identity number or passport details collected during account registration and Know Your Customer (KYC) verification.
• Contact Data — Your email address, mobile phone number, and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) used to communicate account updates, promotions, and support responses.
• Financial Data — Transaction records, deposit and withdrawal histories, and payment method identifiers (such as bKash wallet number, Nagad account reference, or Rocket mobile banking ID) necessary for processing payments and preventing fraud.
• Technical Data — IP address, device type, browser version, operating system, unique device identifiers, and session logs collected automatically when you access the ji999 platform from your phone or computer.
• Usage & Behavioural Data — Pages visited, games played, betting activity, session duration, and interaction patterns within the platform, used to personalise your experience and improve our services.

We collect information directly from you (via registration forms and deposits), automatically (via cookies and device data), and occasionally from third-party payment processors or identity verification partners when required to complete KYC checks.

2. How We Use Your Information

ji999 uses your personal data only for the purposes it was collected and for related legitimate purposes. Specifically, we use your information to:

• Create, manage, and verify your ji999 account, including completing identity verification (KYC) as required.
• Process deposits, withdrawals, and transactions through bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Deliver personalised gaming recommendations, promotional offers, and bonus notifications relevant to your activity on ji999.
• Detect and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct on the platform.
• Comply with applicable legal, regulatory, and responsible gaming obligations, including age verification to enforce our 21+ only policy.
• Improve our platform's performance, fix technical issues, and conduct internal analytics to enhance the experience for players across Bangladesh.

3. Legal Basis for Processing

ji999 processes your personal data on the following lawful grounds:

• Contractual Necessity — Processing is required to fulfil the contract between you and ji999, including account creation, game access, and payment processing.
• Legitimate Interests — We may process data where we have a legitimate business interest that is not outweighed by your rights — for example, fraud prevention, platform security, and service improvement.
• Legal Obligation — Where required by law, we process data to comply with financial crime regulations, anti-money laundering obligations, and responsible gaming requirements.

4. Sharing Your Information

ji999 does not sell, rent, or trade your personal data to any third party. We may share information only in the following limited circumstances:

• Payment Processors — bKash, Nagad, Rocket, Upay, and card processors receive only the transactional data required to execute and verify your payment. They are bound by their own privacy and security obligations.
• Identity Verification Partners — Third-party KYC service providers may receive your identity documents and personal details strictly for the purpose of completing age and identity verification in line with our responsible gaming policy.
• Legal Authorities — We may disclose information to law enforcement, regulatory bodies, or courts when required to do so by a valid legal process, court order, or applicable law.
• Service Providers — Trusted technology partners (such as hosting providers, analytics platforms, and customer support systems) may process data on our behalf under strict contractual data-processing agreements that prohibit further sharing or independent use.

In every case, we require all recipients of your data to maintain appropriate security standards and to use your information only for the specified purpose.

5. Cookies & Tracking Technologies

ji999 uses cookies and similar tracking technologies to deliver a smooth and personalised experience on our platform. Cookies are small text files stored on your device when you visit our site. We use the following types:

• Essential Cookies — These cookies are strictly necessary for the site to function. They enable login sessions, account security, and payment flow. They cannot be disabled without breaking core site functionality.
• Analytics Cookies — These help us understand how visitors navigate ji999 — which pages are popular, where users drop off, and how we can improve the platform. Data collected is aggregated and anonymous.
• Preference Cookies — These remember your settings, such as language preference and display options, so you do not need to re-enter them on each visit.

You may control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of ji999 and your ability to access some features.

6. Data Retention

ji999 retains your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy and to comply with our legal and regulatory obligations. In practice, this means: your account data is retained for the duration of your active account plus a minimum of five years after account closure; financial transaction records are retained for a minimum of seven years in compliance with applicable financial record-keeping requirements; and anonymised usage analytics data may be retained indefinitely for platform improvement purposes.

Once your data is no longer required, ji999 will securely delete or anonymise it in accordance with applicable data protection standards.

7. Your Rights

As a user of ji999, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]:

• Right of Access — request a copy of the personal data ji999 holds about you.
• Right to Rectification — request correction of inaccurate or incomplete personal data.
• Right to Erasure — in certain circumstances, request deletion of your personal data (subject to retention obligations).
• Right to Restrict Processing — request that we limit how we use your data while a dispute or review is ongoing.
• Right to Data Portability — request your data in a structured, commonly used, machine-readable format.
• Right to Object — object to processing based on legitimate interests, including direct marketing.

We will respond to all valid data rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you accordingly.

8. Security of Your Data

ji999 implements industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our platform uses SSL (Secure Sockets Layer) encryption to protect data transmitted between your device and our servers. Internally, access to personal data is restricted to authorised personnel only, and all staff with data access receive regular training on data protection practices.

While we take all reasonable steps to safeguard your data, no internet transmission or digital storage system is 100% secure. If you suspect any unauthorised access to your ji999 account, please contact our support team immediately at [email protected].

9. Third-Party Services & Links

ji999 integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver our game library. These providers operate under their own privacy policies and data processing standards. ji999 is not responsible for the data practices of third-party game studios or payment networks.

Our platform does not contain links to external websites. If any external reference appears in a promotional context, we recommendreviewing that site's own privacy policy before sharing personal information.

10. Minors & Age Restriction

ji999 is strictly a 21+ only platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use any services on ji999. If we become aware that personal data from a person under 21 has been collected, we will take immediate steps to delete that information and close the associated account. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gambling platforms.

11. Changes to This Privacy Policy

ji999 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this Policy periodically to stay informed about how we protect your data.

Your continued use of ji999 following the posting of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any updated terms, you should discontinue use of the platform and contact support to request account closure.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how ji999 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related queries within a reasonable timeframe.

Email us at: [email protected]